Kinside Shipping Policy

At Kinside, we are committed to providing a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the options, costs, and estimated delivery times for orders placed on our website.

1. Shipping Options

We offer two shipping options for both domestic and international orders:

• Standard Shipping: Cost-effective option with reliable delivery times.
• Express Shipping: Fast delivery option for customers who need their orders quickly.

2. Domestic Shipping (Within Australia)

a. Standard Shipping

• Cost: Flat rate of AUD$11 or fee shipping on orders over AUD$70.
  
• Estimated Delivery Time: 3-7 business days, depending on your location.
  

b. Express Shipping

• Cost: Flat rate of AUD$15 for express shipping within Australia.
• Estimated Delivery Time: 1-3 business days, depending on your location.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as postal service delays or natural events.

3. International Shipping

We ship internationally to select countries.

a. New Zealand Standard International Shipping

• Cost: Flat rate of AUD$20 for standard shipping to New Zealand.
  
• Estimated Delivery Time: 6-21 business days.

b. Standard International Shipping

• Currently shipping to US only offered. To ship to other countries please contact us at hello@kinside.club.
  
• Cost: The shipping rate will be calculated based the weight of items in the cart.
• Estimated Delivery Time: 6-27 business days, depending on the destination.

Please be aware that delivery times are estimates and may vary due to customs clearance, postal service delays, or other unforeseen circumstances.

4. Order Processing Time

• Standard orders are processed within 1-2 business days. Express orders are processed within 0-1 business days (excluding weekends and public holidays) after receiving your order confirmation email.
• Orders need to be received before 12pm AEST for same day processing.
• You will receive another notification when your order has been shipped, including tracking details.

5. Shipping Restrictions

Shipping is subject to availability, and we may not deliver to certain remote locations.

6. Customs, Duties, and Taxes

For international orders, please note:

• Kinside is not responsible for any customs, duties, or taxes applied to your shipment. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
• Delays caused by customs clearance procedures are beyond our control.

7. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through the carrier’s website.

8. Lost or Delayed Shipments

While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control. If your order is delayed or you have not received your package within the estimated delivery time, please contact us at hello@kinside.club. We will work with the shipping carrier to investigate and resolve the issue.

9. Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

10. Contact Us

For any questions or concerns about our Shipping Policy, please reach out to us at:

Email: hello@kinside.club

Phone: 1300 210 817

Thank you for choosing Kinside. We appreciate your trust and strive to ensure a seamless delivery experience for all our customers.